Delivery Info / T & C’s

We are a small bespoke florist, and enjoy seeing our customers return.

We value feedback so don’t be shy and message us here or via our facebook page, as we would love to hear your thoughts.

 

Payment for products

Payment can be made with Bank transfer, Visa or Mastercard. Please select payment method at the checkout or call us with your credit card handy.

Telephone and online transfers can be accepted, however, a screen shot or photo of the deposit being confirmed, may be required if the payees bank is other than Westpac and same day delivery is desired.

Unless ordered for delivery, all orders will be held or assembled for collection at your convenience, from the boutique / studio.

Orders requiring delivery will be dispatched only after payment has been made, or any bank transfers are seen as cleared in our account.

We are a Barter Card member, however delivery charges are required to be purchased separately, if out of Christchurch.

Delivery / shipping policy

Once you have items in your cart and proceed to checkout, a drop menu will show for easy selection of your delivery area. This displays the price before you confirm.

Ensure the street name and number is correct, and to avoid possible delays, please consider a few details that may assist with delivery easily, such as local landmarks.

Lastly, please leave a contact ph number for yourself or secondly, for the recipient with all orders in case a problem arises. We use experienced flower couriers or deliver your flowers ourselves, and will leave flowers out of the direct sun, at the front door or back if requested, ( and no roaming dogs ),

Call us on 0800 love flowers if you are having any questions. a list of prices for items from this website, is also found at the end of this page.

Availability

All orders are subject to the availability of the products. For customized silk flower products, we can require a minimum time period of 1 month.

Cancelling orders

Cancelling fresh flower product orders can only occur up to 5 hours prior to noon on the day of delivery.  In those situations, a full refund is given, unless a specific order has taken place and flowers were purchased by Artistic Flowers with the understanding by the customer, this was for their order.

If due to error the incorrect price has been listed publicly, or in a way that can be misinterpreted, please accept our apologies in advance, and understand a compromise will be sought by Artistic Flowers florists if there is a more than 30% difference.

If a buyer has paid for an order that is no longer available, and the payment has already been successfully processed, Artistic Flowers will contact the customer and offer an alternative, or full refund and a 10 % discount off our flowers services with a future order.

Return policy

We can not accept flowers or food items that have been opened, back, if you change your mind as they are perishable products. When products such as silk flower arrangements have been custom made, we are too limited to re-sell the item designed for your specified tastes, so will work with you if you have a change of heart, and see how we can compromise to make the design more to your ideals.

Return conditions

Where goods are accepted for credit or refunded they must be delivered at the buyer’s expense into Artistic Flowers in the state they arrived to the recipient in, with the original packaging.  Artistic Flowers are not responsible for products misdirected, lost or damaged while in transit, but communicate well with our careful flower couriers.

Any refunds will be refunded to your bank account, retained for credit for future use if requested, or paid in cash

There may be a second delivery fee added on to all orders in the instance of no one being present when the delivery has been specified to be signed for.

With fresh flowers, we may seek collection within a day until 6pm.  We include flower food, and care instructions for our fresh flowers and plants, and after 2 days of receiving your fresh flowers, or other items from Artistic Flowers, we will accept no liability of flowers and accompanying perishables, damaged or lost in transit, but take every precaution to avoid this.

Those Delivery Charges

$00.00 – Lincoln

$00.00  ( orders over $39 ) Prebbleton, Springston, TaiTapu ( under $39.00, $10 delivery )

$00.00 – ( orders over $80 ) Rolleston, Hornby ( under $80, $10 delivery )

$10.00  – Chch CBD, Ferrymead, Westmoreland, Cashmere, Parklands, Belfast, Redwood, Papanui, Riccarton

$14.00 – South East Chch –  Cashmere Hills, Huntsbury Hills, Sumner, Southbrighton.

$17.00 – Taylors Mistake, Scarborough Hill, Lyttleton. $28.00 – Cass bay, Governers Bay.

$20.00 –, Westmelton,  $28.00 – Burnham, Sandy Knoll, Southbridge, Leeston.

$15.00 – North Rural Chch, Woodend, Rangiora, Kaipoi, Spencerville and Brooklands.

$20.00 – Ohoka, Pegasus Bay – $28.00 – Manderville, Swannanoa, Amberley.